It is imperative that your rental management company is in line with the current vacation rental marketing avenues. Most online marketing channels (VRBO, Airbnb, Flipkey, etc.) require constant updating and our management team ensures all of our properties are updated frequently to ensure we gain maximum exposure for our owners.
GUEST INTERACTION
Boke Vacation Properties has experience handling the myriad of guest difficulties that can occur. If the situation is serious, Boke Vacation Properties will contact the owner and will work to find a the most logical solution for the problem.
COMMUNICATION
Boke Vacation Properties will immediately inform owners of any issues impacting the property. Occasionally, maintenance or guest issues will arise and we do our best to keep all property owners informed of such issues and will work to find a resolution.
Check-in procedures are detailed in the rental agreement and in the Boke Vacation Properties – Property Welcome Folder. We make every attempt to meet each Guest at the property to answer any questions and/or explain any specific information or property features.
GUEST CHECK-OUT
Check-out procedures are detailed in the rental agreement and the Boke Vacation Properties Welcome Folder. Our rental management team will tour the property each and every time to ensure your property was properly maintained.
Boke Vacation Properties will manage and respond to all phone calls, e-mails, or office walk-ins in a timely manner. Some inquiries are simply visitors exploring the area and attempting to learn about the vacation rental market however, it is necessary that you have someone available to handle inquiries for the Guest(s) who are “ready to book.”
Boke Vacation Properties collects all rental funds from Guests and we disperse funds to property owners monthly.
Supply and demand determine the local rental markets and it is important that your property have a rental rate that is comparable to similar properties. The rental market is constantly changing and we rely on diligent research and local knowledge to determine the appropriate rental rate.
Upon receipt of final payment, Boke Vacation Properties immediately provides the guest with the appropriate “Boke Vacation Properties - Property Welcome Book.” This detailed booklet gives them additional information on how to care for the property, report repairs, maintain the property, make timely payments, leave the property in good condition, necessary access codes, etc.
Property listings: Professional and detailed property listings are an absolute necessity. Because the internet is such a widely used tool for property searching, it is imperative that your property stand out from every other listing.
Advertising Materials: Listing postcards, email newsletters, website exposure, and TV commercials are just a few things we do to make sure your listing is out in our market.
First impressions are important so it is imperative that your property is professionally cleaned prior to each guest. Our in house housekeeping staff is highly reliable and well trained to ensure our properties are ready for each Guest.
Each year, we recommend a deep cleaning. This includes a much more in depth cleaning than a normal rental turnover cleaning. During this deep clean, appliances are moved to clean behind them, dishes and kitchen utensils are removed to clean cabinet interiors, furniture and carpets are steam cleaned, etc. We have a Deep Clean checklist we review annually so you can make an informed decision on costs and care of your unit.
We are happy to provide additional cleanings as requested by guests during their stay. All housekeeping costs are funded by the guests with the exception of the annual deep clean.
Maintenance Of Your Property
Our in house maintenance staff is experienced and knowledgeable about maintaining vacation properties.
Maintenance: Any property owner understands the amount of work that goes into properly maintaining properties. It is imperative to implement a proactive maintenance approach rather than reactive. Our licensed and insured maintenance technicians are both skilled and reliable.
Info@BokeVacationProperties.com